The client has a 30-day warranty from delivery to return the product in case it had some factory defect. For any other claim (such as an order that has not been delivered), we cover a maximum of 120 days from the realization of the order. If a claim after these 120 days occurs, the payment of a possible refund will be reduced to only 50% for the management, time and shipping costs produced.
In the same way, if a shipment has been susceptible of unsuccessful delivery because the client is not at the facilitated address or because the address does not exist or is incorrect, and the client himself has not personally gone to the company's office of Indort to search for your order within 15 days after failed delivery, the payment of a possible refund will be reduced only to 50% due to management, time and shipping costs.
The customer can freely desist the purchase contract with us within a maximum period of 14 days after receiving the order as long as the product is unopened and unused. In this case, we will be obliged to make a full refund of the product within 30 days.
In addition, it is important to emphasize that we are not rigid and inflexible with the dates of purchase. If you want to return the product you have purchased after the deadline, contact us and seek the best solution for all.
Some of our products are exempt from being returned; Such as sanitary or beauty items.
To complete your withdrawal, we require a receipt or proof of purchase. It is enough for us to give us information about your order (the number of it or the name with which you did the purchase).
If your product is still in warranty period and has stopped working for a factory defect, we can offer you 4 different solutions:
- A full refund Once we return the product into its original packaging. The process can be extended up to 30 days since we have to receive your product in our local warehouse, analyze it to corroborate the defect and finally return it to the provider, which can be found at any point in the world.
- A partial refund Without the need to return the product in case you think you can fix yourself. For example, it can happen with some garment that has a small tare. For this, we will need material tests that the product is defective (photographs or videos). In this case, we can offer you a partial refund between 20 and 50% of the total value and you could also stay the product.
- Change your productFor another new one. It is the third way. If you want the product but you have received it broken or defective, we can change it for another new one.
- If your order is not delivered in 60 days, You will have full right to request your refund and we to pay you within a week.
The reimbursement period may vary according to the product provider and the client's banking entity. Normally the process does not last more than 10 days, but sometimes it can be lengthened up to 30 days. If you have not received your refund on that time lapse yet, contact us at Super@bronmart.com.
When you find yourself before a product return situation, the best thing is that you contact us at Super@bronmart.com exposing your case and we will quickly look for a personalized solution. We respond in less than 24 hours, so you can fully rely on that you will receive a focused attention on your case. You can also talk to us live through Facebook chat on our official page @Bronmorticial.
Tell us what happened to you and we will look for the best solution for you, do not hesitate.
If you want to cancel your order, you can do it within 24 hours after making the payment. After that lapse of time, we can not cancel your order because the shipment will already be processed. If your order has been sent before those 24 hours, you can not request the cancellation of the shipment either.
Even so, you can receive your refund if you receive your order you send it back. Once we receive it and inspect it, we will make the refund quickly.